Sg2 Perspectives brings together Sg2 experts and healthcare industry thought leaders to discuss popular Sg2 publications, key event takeaways and other strategic topics keeping health system leadership teams up at night. New episodes will be released every Wednesday. Contact your host, Trevor DaRin anytime at sg2perspectives@sg2.com
Episodes
Wednesday Jul 19, 2023
Wednesday Jul 19, 2023
This week on Sg2 Perspectives, we’re diving into the idea of customer loyalty in health care, so we invited members of Sg2’s Consumer Innovation team, Principal Yelena Bouaziz and Consulting Director Tek Vu, to talk about focusing and connecting consumer efforts with traditional strategy work. Yelena and Tek discuss customer loyalty in the realm of capacity and growth, customer loyalty metrics, and how organizations can get started with their customer loyalty strategy.
Read more about customer-driven growth strategy in Yelena’s blog post.
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